Adabet24 Regulations

Adabet24 Regulations.

  • §1.Introduction
  1. The owner of the store is Adabet24 Beata Pawlak with its registered office at Młyńska 8a, 63-600 Kępno, REGON number 251596225, tax identification number NIP/UE 6191226869; bank account: PKO Bank Polski S.A. SWIFT : BPKOPLPW number PLN 54 1020 2241 0000 2302 0034 4002, number EURO 59 1020 2241 00002102 0034 4010 referred to in the regulations of the Seller.
  2. The sale of goods takes place via the Internet and individually via e-mail or telephone
  3. These regulations also apply accordingly to contracts concluded via online auction portals, such as Allegro.pl. These regulations in relation to these websites apply to the extent that they do not violate the provisions of these websites. The regulations of internet portals have priority of application.
  4. Products presented by the wholesaler or retailer may be brand new as well as used. The product status is given in the product description. At the customer’s request, the seller may provide photos of the goods.
  5. The terms Seller, Seller and Store in the regulations may be used interchangeably.
  • §2 Protection of personal data
  1. The personal data of the Buyer are processed by the Seller Adabet24 with its registered office in Kępno (63-600), at Młyńska 8a. The administrator of the Buyer’s personal data is the Seller.
  2. The entrusted personal data is used only for the purpose of: a) performance of the contract, including issuing all documents necessary for the sale. b) for other purposes, including marketing and promotional purposes, if the customer agrees.
  3. All activities on personal data are performed in accordance with the provisions on the Protection of Personal Data. These data are protected in accordance with the Act of 10/05/2018. on the protection of personal data (Journal of Laws 2018 item 1000) in a way that prevents access by third parties, processing them in violation of the law and their change, loss, violation or destruction. The administrator protects the personal data of buyers in accordance with the provisions of the Regulation of the Minister of Internal Affairs and Administration of April 29, 2004. on personal data processing documentation and technical and organizational conditions which should be met by devices and IT systems used to process personal data (Journal of Laws of 2004, No. 100, item 1024).
  4. The Buyer has the right to inspect their personal data, correct them and request removal. In order to exercise this right, it is enough to send an e-mail to the Seller’s e-mail address or send a letter to the Seller to the address of his registered office indicated at the beginning of the Regulations. 5. If the Buyer expresses additional, separate and informed consent, the personal data provided by the Buyer will be processed by the Seller also in order to inform the Buyer about new goods, promotions and services available in the store (newsletter).
  • §3 Prices 1.

All prices quoted in the offers are expressed in Polish zlotys (PLN) or in EURO, USD, GBP according to the exchange rate from the previous day or in the net price as agreed with the customer.

  1. All prices, unless expressly stated otherwise, are net prices
  2. Prices do not include shipping costs. The prices for the shipment of a given product vary and depend on the form of delivery, the weight of the goods or the region of the shipment. Detailed information on delivery costs is available directly from the Seller.
  3. Failure to indicate the shipping (delivery) price means that it is determined individually for a given product or group of products in accordance with paragraph 3.
  4. The Seller reserves that in the case of transactions in which it is determined that the shipment is “free” or is zero PLN, the costs of this shipment are borne by the Seller, and thus in the cases described, this amount is not refundable to the Consumer.
  5. After agreeing with the seller, an individual customer may order the goods in the “cash on delivery” option, such a possibility is not provided for customers purchasing goods in large quantities and at wholesale prices, and for foreign customers.
  • §4 Orders
  1. The wholesaler and retailer enables customers to: a) placing orders (purchase offers) for goods available on internet portals via e-mail or after telephone contact and concluding distance sales contracts. b) obtaining information about goods and services available on internet portals and in the showroom of the entire ADABET24 group.
  2. Any information regarding the goods, in particular catalogs, folders, brochures, other information or advertising materials, do not constitute an offer within the meaning of the law, but an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code and are only an invitation to start negotiations. The content provided by the Seller does not constitute an offer within the meaning of art. 543 of the Civil Code.
  3. All information specified in par. 2 are the property of the Seller or other entities, respectively, and may not be reproduced or used for purposes other than concluding a contract with the Seller.
  4. The Seller accepts orders by placing orders via sales portals and by e-mail or telephone. Orders are processed in the order in which they are submitted.
  5. The condition of the purchase is the effective execution of the ordering process by correctly providing all the necessary data and accepting the Regulations. In the event that another form of placing an order is foreseen or permitted, the purchase condition is the provision of all data specified in the regulations along with a detailed product description.
  6. We issue a receipt or a VAT invoice upon request. The order begins to be processed after payment.
  7. Placing an order is tantamount to a declaration that you have read the regulations. The moment of accepting the order for execution is the provision of information to the ordering party about the status of payment acceptance. In case of lack information about not accepting the order within 24 hours from its submission, it is considered accepted for execution.
  8. The Seller reserves the right not to accept and fulfill the order:
  9. a) in the event of failure to complete or incorrect completion of the order form,
  10. b) if the contract raises doubts as to the reliability of the data contained therein,
  11. c) if there are other objective reasons for which the performance of the contract is not possible (e.g. a temporary lack of the product range, lack of payment in accordance with the order, proforma invoice)
  12. d) the order did not include all the data required by the regulations. Appropriate information will be sent to the customer in the form of an e-mail.
  13. Placing an order in a different way than after prior registration is considered as having read the regulations in advance by the Buyer. It is stipulated that in such cases, the Seller, without giving any reason, has the right to request an additional statement that the Buyer has read the regulations.
  14. The order fulfillment time depends on the order (the degree of difficulty of an individual order) and is from 1 to 3 business days.
  15. The personal data that should be provided when placing the order are as follows:
  16. a) first name full company name NIP PL or NIP UE
  17. b) surname
  18. c) street
  19. d) building number
  20. e) apartment number
  21. f) postal code
  22. g) city
  23. h) phone number for the courier
  24. i) telephone ordering party j) e-mail address
  25. Providing the personal data mentioned in the previous paragraph by the Buyers is voluntary, but necessary to conclude a sales contract.
  • §5 Payment methods
  1. Payment for the goods may be made by the customer:
  2. a) payment card / online transfer – Settlements of transactions by credit card and e-transfer are carried out via Przelewy24 in real time. The order is processed after the receipt of the order value on the Seller’s account.

b)bank transfer – the payment is made by the Customer submitting a transfer of the order value to the Adabet24 bank account, provided after placing the order.

  1. c) Upon receipt of the goods – using a payment terminal or in cash, in the case of receipt of goods by the customer, Adabet24 may agree with the customer other, specific terms and forms of payment. In such a case, the terms and forms of payment indicated in the order confirmed by Adabet24 as accepted for execution and the fulfillment of any additional requirements related to the agreed terms or form of payment (e.g. installment sale) apply.
  2. If the buyer makes a transfer from the account of a person other than the Buyer, he is obliged to provide the name and surname of the buyer and the document number, if given, in the title of the transfer. Appropriate information should be sent along with the transfer confirmation to the Seller’s e-mail address.
  • §6 Delivery and receipt of goods
  1. The principle is to deliver the ordered products and goods via postal operators or a professional company providing courier services. Pickup in person is also possible, upon prior arrangement, by the Buyer at the Store’s premises.
  2. At the request of the buyer, it is possible to deliver the goods outside the territory of the Republic of Poland, and the transport costs are calculated individually and agreed with the Buyer.
  3. Shipment of goods outside the territory of the Republic of Poland takes place only after full payment of the price and after prior arrangement with the Seller.
  • §7 Warranty, Complaints and returns
  1. Most of the products presented by the Seller are covered by the manufacturer’s or the Seller’s warranty. Detailed information on the warranty can be found in the product description. In the absence of such information, in order to arrange the details, please contact the Seller. The scope of the warranty provided by the manufacturer or distributor is specified in the warranty document attached to the goods.
  2. The Seller is liable to the Buyer who is a Consumer for the defectiveness of the goods to the extent specified by the provisions of the Civil Code, in particular the provisions on warranty (Articles 556 – 576 (4) of the Civil Code).
  3. The term “complaint” means, related to the recognition by the Consumer that the goods are defective, the Consumer withdraws from the sales contract concluded with the Seller or the Consumer requests the Seller to lower the price of the goods or repair or replace the goods with another one free from defects.
  4. A complaint may be submitted by the Consumer in any form (eg by phone or e-mail). In the complaint, please provide the name and surname or name of the Buyer and, if possible, describe the defect of the goods. Attaching photographic documentation to the application or sending it is required, may contribute to a much faster consideration of the complaint, in particular, enable its positive consideration.
  5. If the goods are defective, please secure them properly to protect them from possible damage or destruction until the complaint procedure is completed. 6. The Seller will respond to the complaint reported by the Buyer immediately, but not later than within 14 days from the date of filing the complaint.
  1. The claimed product should be sent back to the address of the Seller’s seat, specified at the beginning of these regulations.
  2. The Seller kindly asks the Consumer to attach a receipt or a VAT invoice to the advertised product, as this may contribute to faster consideration of the complaint.
  3. The guarantee referred to above does not exclude, limit or suspend the rights of the Buyer who is a Consumer against the Seller under generally applicable laws.
  • §8 Withdrawal from the contract without giving any reason
  1. Pursuant to the Act on consumer rights, the customer may withdraw from the contract without giving any reason within 14 days from the date of receipt of the ordered product (applies to auction websites) by submitting an appropriate statement. In the event of such withdrawal from the contract, the contract is considered null and void. It is noted that this right applies only to natural persons who make a purchase for purposes unrelated to their business activity. The statement may be submitted by the Consumer on the statutory form, the specimen of which is attached as Annex 2 to the Act on consumer rights.
  2. The consumer is obliged to return the goods to the Seller to the address indicated at the beginning of the regulations within 14 days from the date of withdrawal from the contract.
  3. In the event that the Consumer withdraws from the contract, the Seller shall return all payments received from him for the purchase, except for delivery costs, within 14 days from the date of withdrawal from the contract. It is also noted that in accordance with Art. 32 sec. 3 of the Act on Consumer Rights, the Seller may withhold the reimbursement until the goods are returned or the Consumer provides proof of their return, depending on which event occurs first.
  4. The costs of returning the goods to the Seller are not reimbursed to the Consumer.
  5. The Seller shall refund the payment to the Consumer using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.
  6. It is noted that the buyer is entitled to familiarize himself with the product (including its packaging), but in the least influencing and interfering with the condition of the product and its packaging. At the same time, it is emphasized that in the event of a decrease in the value of such goods, the Buyer is liable for compensation for this reduction.
  7. The Seller informs that the right to withdraw from a contract concluded outside the business premises or at a distance is not entitled to the consumer in relation to contracts: a) the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed prior to the commencement of the service that he would lose the right to withdraw from the contract once the service was provided by the entrepreneur; b) in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract; c) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs; d) in which the subject of the service is a perishable itemor has a short shelf life; e) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery; f) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items; g) where the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the sales contract, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations in the market over which the entrepreneur has no control; h) in which the consumer has expressly demanded that the entrepreneur come to him for urgent repairs or maintenance; if the entrepreneur provides additional services other than those requested by the consumer, or provides items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items; i) in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery; j) delivering newspapers, periodicals or magazines, with the exception of subscription contracts; k) concluded through a public auction (i.e. e.g. Allegro auctions); l) provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; m) delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer’s express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract.
  8. It is also noted that non-prefabricated goods are not subject to return. 9. The Seller kindly asks you to attach a receipt or a VAT invoice to the declaration of withdrawal, as this may contribute to accelerating the return of the amounts due to the Consumer by way of withdrawal from the contract.
  • §9 Services provided electronically
  1. The services provided by the Service Provider by electronic means include: a) providing the Internet user with access to product descriptions (including photos) via the website b) making the Internet available to the user via a website, c) sending, if the Internet user expresses an additional, separate and informed consent to his e-mail address, a newsletter.
  2. The Service Recipient may at any time terminate our provision of services referred to in paragraph 2 points a and b of this paragraph. In the case of the service referred to in paragraph 2 point c of this paragraph, in order to immediately terminate its provision, it is sufficient to inform us about the resignation from the newsletter by phone or e-mail to the e-mail address.
  3. Complaints regarding the services provided by the Service Provider by electronic means may be submitted by the Service Recipient in electronic form (by sending an e-mail to the e-mail address). 4. The Seller will respond to the complaint regarding the service provided electronically within 14 days from the date of its receipt.
  • §10 Final provisions
  1. The team of the Adabet24 group, representing the company, makes every effort to ensure that the descriptions and technical data of the products included in the description are consistent with reality. Disputes, discussions – all applications, complaints and comments as well as proposals are accepted and answered by e-mail.
  2. All information, visual materials and trademarks of producers are protected by copyright. They are used by the Seller only for the promotion and sale of relevant products.
  3. If it is said that any data should be placed in the order form, for orders placed in the form of e-mail, this information or data should be included in the e-mail.

4.It is also noted that in the event of the planned return of the goods, regardless of the reason for the return (withdrawal from the contract due to a defect, without giving any reason), please contact the Seller to enable him to provide you with guidelines on how to return the goods and direct possible transport to collect the product . We would like to emphasize that such contact is necessary, which will enable the acceleration of procedures and may also allow to minimize the costs of possible return of products.

  1. The court competent to consider disputes arising from the contracts concluded by the Entrepreneurs with the Seller is the court in whose district the seat of the Seller is located.
  2. The competent court for considering disputes arising from contracts concluded by Consumers via the online store with the Seller is the court competent according to the provisions of the Code of Civil Procedure. However, according to the Act of December 15, 2000 on the Trade Inspection (Journal of Laws 2017, 10.63) and the Act of 23/09/2016. on out-of-court settlement of consumer disputes (Journal of Laws of 2016, item 1823), the Buyer may submit an application for consideration of the case to the permanent Consumer Arbitration Court operating at the Provincial Trade Inspector. However, according to Art. 32 §1 point 1 of the above-mentioned act, such a request is not binding on the Seller (the Seller may, but does not have to agree to the dispute resolution by a permanent Consumer Arbitration Court).
  3. The customer will be informed about any changes to the regulations 14 days before the following changes come into force by e-mail. The customer, regardless of accepting the regulations at the time of registration, is obliged to read the provisions of the regulations with each purchase made in the store.
  4. Unless otherwise stipulated in the regulations, or it does not result directly from the provisions of law, all correspondence for which legal consequences are considered shall be made in paper form via registered letters.
  5. The Seller points out that the rule is that he does not accept parcels sent COD or at the expense of the company, so please arrange the dispatch of parcels in advance. Any costs related to such a shipment, including its return as not received, shall be borne by the sender.
  1. These regulations shall apply from January 1, 2021.
  2. Contact details:
  3. a) address of paper correspondence – the seat of the Seller indicated at the beginning of the regulations,

Adabet24 Beata Pawlak; Młyńska 8a Street, 63-600 Kępno

  1. b) electronic mail
  2. c) telephone – +48 664665405 open from Monday to Friday hours from 8.00-17.00
  3. d) website: adabet24.eu

In the event of any non-compliance of these regulations with applicable law, these provisions shall apply. The attached classification is an integral part of the regulations